At Urban Vehicle Solutions, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to assist you.
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
How to Return an Item
- Contact us at info@urbanvehiclesolutions.co.uk to initiate a return.
- Include your order number and the reason for the return in your email.
- We will provide detailed instructions on how to return your item.
Refunds
Once your returned item is received, we will inspect it and notify you of the refund status. If approved, a refund will be issued to your original payment method. The timing of the refund depends on your payment provider’s policies.
Shipping Costs
- You are responsible for covering the cost of returning the item.
- Shipping costs are non-refundable. If a refund is issued, the return shipping costs will be deducted.
Exchanges
If your item arrives defective or damaged, please contact us at info@urbanvehiclesolutions.co.uk to arrange an exchange.
Contact Us
If you have any questions about our Returns and Refund Policy, feel free to get in touch:
Email: info@urbanvehiclesolutions.co.uk
Website: www.urbanvehiclesolutions.co.uk
Thank you for choosing Urban Vehicle Solutions!